PhoneCalc is an advanced call-centre calculator, with all the standard call-centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.
The summary display shows all the important statistics displayed within an easy-to-understand diagram of a simple call-centre. The average number of calls waiting is shown by a telephone symbol for each call or fraction of a call.
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